Susann (Sue) Philbrook

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi Folks, So I added code to hide the search from end-users (who do not sign in). Also I added a heading. But it is all jammed up at the top of the section. How do I adjust where the search bar (fo...

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• Susann (Sue) Philbrook
• Created February 16, 2023 22:22
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hide Search bar in help Center home page

Solution 1 worked perfect. Thanks!

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• Susann (Sue) Philbrook
• Created February 16, 2023 21:53
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hide Search bar in help Center home page

I used the code that hides the search bar from anyone who is not signed in. However, the magnifying glass is still showing. How do I remove (or better yet hide) the magnifying icon?  

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• Susann (Sue) Philbrook
• Created February 16, 2023 19:19
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi,Management wants to hide the search bar on our home page (landing page). I do not see a way of doing this. I need your help!!! Thanks, Sue

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• Susann (Sue) Philbrook
• Created February 15, 2023 14:18
• 0 votes

1. People
2. ...
3. Team members and groups
4. About the Team members page

Thanks Audrey. The problem with the report described in the article is that it is based on actual tickets. Since anyone can submit a ticket, this will not work. I am looking for exactly what the Te...

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• Susann (Sue) Philbrook
• Edited February 09, 2023 13:46
• 0 votes

1. People
2. ...
3. Team members and groups
4. About the Team members page

Hi Audrey, Thanks for the reply. It's more about tracking who actively uses the licenses (last sign-in date) since we have a limited number of licenses available (and will not be getting anymore). ...

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• Susann (Sue) Philbrook
• Created February 08, 2023 13:43
• 0 votes

1. People
2. ...
3. Team members and groups
4. About the Team members page

Can I export the Team Members page as a report?  

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• Susann (Sue) Philbrook
• Created February 07, 2023 15:48
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Getting a list of Draft and Published articles per agent per month

We use queries to produce reports of all articles within a brand. It allows use for further sort by section, etc. Since we have 5 different brands (or libraries of articles), we also use this repor...

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• Susann (Sue) Philbrook
• Created July 13, 2021 12:49
• 0 votes