JJ Breen
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Total activity36
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Last activity
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Member since
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Following0 users
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Votes13
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Activity overview
Latest activity by JJ Breen-
JJ Breen commented,
Allen McKenzie, Have you tried to use any of the APIs from https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/ ? Specifically, there is a GET method for pulling the O...
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JJ Breen commented,
Jason Fouchier Jamie Noell Toby Sterrett, I had an agent reach out to one of our partners today via a side conversation and then a second time and then call them to no avail. I send a direct email ...
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JJ Breen commented,
Brett Elliott, is there an update on the location of this item in the backlog?
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JJ Breen commented,
David Rose, I think the "truncated message" oddities may result from the way the original message is being truncated. I would change the 'if' statement to ' if ticket.latest_comment.size > 500', r...
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JJ Breen commented,
Diane Bilo, today's subject was "Important update: Zendesk is upgrading your support experience" The subject of the email in January, 2022 sent to my colleague was "Reminder: Activate your Agent Wo...
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JJ Breen commented,
Unless the e-mail I just got is specific to only our account, it appears that this will be mandatory starting in June, 2023. The e-mail I received today is literally the first notice I've received ...
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JJ Breen commented,
David Rose, how did you make out with the '-truncated message' addition? Any rhyme or reason to it appearing? How about removing images and tags from the JSON; that is the one part that I'm still ...
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JJ Breen commented,
David Rose, one of the ways I found that I was overflowing the JSON buffer length was to go into ZenDesk, Admin > Webhooks, select the webhook that controls the slack message, select the "Activity ...
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JJ Breen commented,
David Rose I found some information here:https://support.zendesk.com/hc/en-us/articles/4408836545562-How-can-I-format-placeholders-with-liquid-markup- Which linked to this article on GitHub:https:/...
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JJ Breen commented,
Two pieces of news: 1. Because the legacy integration used Attachments instead of Blocks, and attachments are deprecated by Slack, it has proven to be very difficult to mimic the layout using trigg...