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Maggie

Joined Jul 08, 2022

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Last activity Jul 08, 2022

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Latest activity by Maggie

Maggie commented,

CommentSetting up Zendesk Chat

Hello! Is there a way to prioritize certain skills for agents when it comes to routing? For example, If I have 5 agents who can do skill A and skill B, but as a priority I want them to be routed chats with skill A over skill B (because, for example, I have 10 other agents who also possess skill B, but not skill A), is there a way to do that?

View comment · Posted Jul 08, 2022 · Maggie

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