
Erin Daniels
-
Total activity34
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes26
-
Subscriptions4
Activity overview
Latest activity by Erin Daniels-
Erin Daniels commented,
Hi Zendesk team, +1 to the need for this expanded article feedback feature. With just the down vote data, we are left wondering why a page was not helpful to users. We'd love to see a built-in op...
-
Erin Daniels commented,
Hi all, I'd like to add another vote for creating granular options for customizing Guide admin/manager roles and permissions. Our help center is managed by two teams: one oversees the internal know...
-
Erin Daniels commented,
Hello Zendesk, Is there a way to make some of our agents admins over only certain categories in our help center? We have some team members who oversee our internal articles and others who oversee ...
-
Erin Daniels commented,
Hello Zendesk, Is there a way to disable the email notification when an article needs to be verified? The "owner" of our articles is a user segment that includes the entire knowledge team, and we'd...