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Hunter Morison

Joined Jul 02, 2024

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Last activity Sep 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Hunter Morison

Hunter Morison commented,

Community comment Feedback - Help Center (Guide)

Is there any news on this request? Like many others above, we require this feature for our customers.

View comment · Posted Sep 23, 2024 · Hunter Morison

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Hunter Morison commented,

CommentTriggers and automations

Hi there, 

Are we able to set automations to only alert within the business hours they are checking against? I have created one that checks for tickets that have been in an Open or New status for more than 6 business hours. However, it often fires late at night after the set business hours with no explanation as to why.

View comment · Posted Jul 11, 2024 · Hunter Morison

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Hunter Morison commented,

CommentGeneral questions and issues about tickets

Can this be done with SSO enabled for the org? We continue to get an authentication error here.

View comment · Posted Jul 02, 2024 · Hunter Morison

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