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Jan Hein
Joined Mar 13, 2023
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Last activity Mar 16, 2023
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Latest activity by Jan Hein
Jan Hein commented,
My issue is that only 20 content tags show up in the Article settings drop-down. How are my Light Agents/Authors supposed to know what the other 80 tags are? I know that they can type at random in the add-a-tag box but that's hit-and-miss and frustrates even the most patient of us. Or they/we could go old school and make a paper list of the tags and pin that to our office wall - perhaps by taking a screenshot and printing that out - I'd have to check that a Light Agent can see all the tags at once. Maybe only admins (like me) can do this in which case am I supposed to make the screenshot and email it to everyone?
And, for signed-in users being able to see a list of tags would be an awesome way of browsing the site, no?
Am I missing something? Is there a 'print all tags' option hidden away somewhere and an 'email all the Light Agents at once' function? Do I make a Community Forum Post that lists all the tags for the users? How are you imagining this tagging thing might be streamlined and when will that happen?
View comment · Posted Mar 16, 2023 · Jan Hein
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Jan Hein created a post,
I see that this function has been requested before.
The logic is undeniable - if a Knowledge Exchange has an effective Community a great deal of relevant knowledge will develop from Community contributions. As Community Topics and Posts do not register as far as a help bot is concerned this collective intelligence is more or less hidden. Either the search engine needs to parse the Community Topic and Post titles or the system needs to have a non-manual means for converting Topics/Posts in Articles/Comments. Please put this on the development list.
And, while you are at it, can you please make it possible to add layers (Sections) to Community Forums.
Thanks
Posted Mar 16, 2023 · Jan Hein
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Jan Hein commented,
I need this too - did this ever happen?
View comment · Posted Mar 13, 2023 · Jan Hein
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