Recent searches


No recent searches

Zerviz Mejora continua's Avatar

Zerviz Mejora continua

Joined Nov 04, 2021

·

Last activity Nov 12, 2024

Following

0

Followers

0

Total activity

7

Votes

0

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Zerviz Mejora continua

Zerviz Mejora continua commented,

Community comment Developer - Zendesk APIs

Tipene Hughes and Rafael Santos 

We are trying to insert an attachment via trigger + webhook, which is not possible, but it is possible in the macros. We are trying to apply the macro via trigger+webhook as mentioned above, but we noticed that the attachments have a token + exiption which can only be used once per ticket.

How can we apply this type of macros via API?

 

{
    "result": {
        "ticket": {
            "fields": null,
            "collaborator_ids": [],
            "follower_ids": [],
            "comment": {
                "body": "

Macro Test Attachment

", "html_body": "

Macro Test Attachment

" }, "upload": { "token": "BvGz0Z***************", "expires_at": "2024-11-15T14:18:52Z", "attachments": [ { "url": "https://********.zendesk.com/api/v2/attachments/27735639529751.json", "id": 27735639529751, "file_name": "stepbystep.pdf", "content_url": "https://********.zendesk.com/attachments/token/********************", "mapped_content_url": "https://*******.zendesk.com/attachments/token/**************", "content_type": "application/pdf", "size": 375865, "width": null, "height": null, "inline": false, "deleted": false, "thumbnails": [] } ] } } } }

 

View comment · Posted Nov 12, 2024 · Zerviz Mejora continua

0

Followers

0

Votes

0

Comments


Zerviz Mejora continua commented,

CommentUso de la funcionalidad de agentes IA heredada

Si tenemos un SDK de mensajería y nuestro cliente inicia sesión a través del JWT ¿es posible reconocer los datos del cliente y mostrarlo en el flowbuilder sin la necesidad de preguntarle sus datos nuevamente?

 

View comment · Posted Nov 03, 2022 · Zerviz Mejora continua

0

Followers

0

Votes

0

Comments


Zerviz Mejora continua commented,

CommentUso de la funcionalidad de agentes IA heredada

Una consulta, ¿para la función de "Llamada de API" , es posible insertar datos externos al flowbuilder en el endpoint correspondiente?


 

View comment · Posted Nov 03, 2022 · Zerviz Mejora continua

0

Followers

0

Votes

0

Comments


Zerviz Mejora continua commented,

CommentCanales de terceros y de mensajería por redes sociales

Hi, what happens to the automatic replies that are sent via webhook with the social messaging app when the workspace agent is activated? Are they maintained or blocked? since we detected that when adding a WhatsApp channel by Agent Worskpace, it does not allow us to send automatic messages through triggered webhooks. Can the social messaging app be kept in the workspace agent

Hola ¿ que ocurre con las respeustas automaticas que se envian via webhook con la social messaging app cuando se activa el agent workspace? ¿se mantienen o se bloquean? ya que detectamos que al agregar un canal de Whatsapp por el Agent Worskpace, no nos permite enviar mensajes automaticos via webhooks con un disparador. ¿se puede mantener la app social messaging con el agent workspace?

 

 

View comment · Posted Nov 04, 2021 · Zerviz Mejora continua

0

Followers

0

Votes

0

Comments