Tipene Hughes and Rafael Santos

We are trying to insert an attachment via trigger + webhook, which is not possible, but it is possible in the macros. We are trying to apply the macro via trigger+webhook as mentioned above, but we noticed that the attachments have a token + exiption which can only be used once per ticket.

How can we apply this type of macros via API?

{
    "result": {
        "ticket": {
            "fields": null,
            "collaborator_ids": [],
            "follower_ids": [],
            "comment": {
                "body": "<p>Macro Test Attachment </p>",
                "html_body": "<p>Macro Test Attachment</p>"
            },
            "upload": {
                "token": "BvGz0Z***************",
                "expires_at": "2024-11-15T14:18:52Z",
                "attachments": [
                    {
                        "url": "https://********.zendesk.com/api/v2/attachments/27735639529751.json",
                        "id": 27735639529751,
                        "file_name": "stepbystep.pdf",
                        "content_url": "https://********.zendesk.com/attachments/token/********************",
                        "mapped_content_url": "https://*******.zendesk.com/attachments/token/**************",
                        "content_type": "application/pdf",
                        "size": 375865,
                        "width": null,
                        "height": null,
                        "inline": false,
                        "deleted": false,

                        "thumbnails": []
                    }
                ]
            }
        }
    }
}