Kevin Watts

Currently, only Admins can add or delete tags in a ticket. I'm unsure where that is set, but I like it this way. However, I have a macro that sets a tag. My Agents can't use it because it won't allow the modification of tags unless they are Admins.  That is what macros are for: to set fields and actions automatically. If I permit Agents to use the macro, they should be able to execute it and allow it to perform what has been created.