Bryan Haeussler
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Total activity38
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Last activity
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Member since
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Votes17
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Activity overview
Latest activity by Bryan Haeussler-
Bryan Haeussler commented,
Is it possible to determine which phone number was sent an SMS message within Support or through the API?
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Bryan Haeussler created a post,
Store 'Last Activity' for Users
Managing end users can be complicated if you want to purge stale users on a rolling basis. The ticket history can be valuable particularly if the person only periodically reaches out. There is not ...
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Bryan Haeussler commented,
I really appreciate this being added and it is immensely helpful for bridging some of the gaps that occurred when you wanted to include people as an 'fyi' but did not want them to think they needed...
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Bryan Haeussler commented,
Any chance of getting an update on this one Gaurav Parbat? Doesn't seem likely it made it into the 2022 roadmap but maybe is still being considered? Just want to add another comment in support of ...
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Bryan Haeussler commented,
Being able to see actual volumes in real time has been extremely helpful, and I am not sure a 'by hour' trend is really that helpful without also seeing the total volume. If I look at the total at ...
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Bryan Haeussler commented,
I like this the way you've done it; if you put too much data (e.g. 'zendesk') at the front of every title it defeats the purpose once you have enough tabs open. I think this is a great change parti...
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Bryan Haeussler commented,
Is there any plan in the future to allow some level of customization of the live data queries? To give an example of an element you might want to report on in addition to just group: 'unassigned' v...
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Bryan Haeussler commented,
Is there any plan to allow customization of the pop-up window that displays the side conversation - ticket fields? Specifically, adding custom fields, or additional 'default' fields? We run into th...
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Bryan Haeussler commented,
Any plans to add text coloring to the standard rich text editor for Support?
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Bryan Haeussler commented,
Allowing the end user to configure an array of excluded words in the app settings would be helpful. Common email subject components (e.g. RE/FW) make the results very unreliable if tickets come fro...