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Kimberly Bowcutt

Joined Nov 04, 2021

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Last activity Nov 10, 2023

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Latest activity by Kimberly Bowcutt

Kimberly Bowcutt commented,

CommentTeam members and groups

Hi Heather,

We don't have any triggers to reassign, it has to be an imbedded system behavior. I was hoping to know the logic behind it so that I could dictate who the recipient is, but I guess I'll need to manually move all the tickets that are not closed.

View comment · Posted Nov 05, 2021 · Kimberly Bowcutt

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Kimberly Bowcutt commented,

CommentTeam members and groups

If you don't reassign the tickets, how does the system determine who they go to? I assign the open ones, but apparently other tickets get randomly assigned to other agents if they aren't reassigned even though they are not open. I need to dictate who that person is. 

View comment · Posted Nov 04, 2021 · Kimberly Bowcutt

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