Kimberly Bowcutt
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Last activity
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Activity overview
Latest activity by Kimberly Bowcutt-
Kimberly Bowcutt commented,
Hi Heather, We don't have any triggers to reassign, it has to be an imbedded system behavior. I was hoping to know the logic behind it so that I could dictate who the recipient is, but I guess I'll...
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Kimberly Bowcutt commented,
If you don't reassign the tickets, how does the system determine who they go to? I assign the open ones, but apparently other tickets get randomly assigned to other agents if they aren't reassigned...