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Erin Rowan

Joined Apr 27, 2023

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Last activity May 31, 2023

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ACTIVITY OVERVIEW

Latest activity by Erin Rowan

Erin Rowan commented,

CommentTicket basics

Arianne Batiles thanks for getting back to me. If a Messaging conversation turns into an Email conversation (in the same ticket), how should we approach redacting info in the Messaging conversation?

View comment · Posted May 31, 2023 · Erin Rowan

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Erin Rowan commented,

CommentTicket basics

So what are the options for redacting from Messaging tickets? Neither the native redaction tool (in Agent Workspace) nor the Ticket Redaction App work to redact in tickets funneled to our queue from Answer Bot.

View comment · Posted May 30, 2023 · Erin Rowan

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Erin Rowan commented,

CommentAdditional ticket channels

Is there a reason only my team's Admins would be able to use the knowledge section of the context panel? All Agents are seeing "You don't have access". When I look in Admin Center > Workspaces > Context Panel, all checkboxes are clicked for "Knowledge" and I don't know how else to give my Agents access.

View comment · Posted May 03, 2023 · Erin Rowan

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Erin Rowan commented,

CommentUsing legacy AI agent functionality

When I add a button to a message it doesn't show up in the preview. Can you help me understand why?

View comment · Posted Apr 27, 2023 · Erin Rowan

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