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Elvis Andreu

Joined Feb 28, 2023

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Last activity Mar 01, 2023

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Latest activity by Elvis Andreu

Elvis Andreu commented,

CommentBuilding reports

Hi Gabriel,

Thank you so much for your help. I'm getting closer. I followed your steps but when I remove the filter the data is too large and I get the "Narrow down your report" box. If I add a filter back and specify "Ticket Updated - Date" to only 2023 for example, the report runs and I can export but the columns are still combined as previously.

Thank you,

Elvis

View comment · Edited Mar 01, 2023 · Elvis Andreu

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Elvis Andreu commented,

CommentBuilding reports

Hello, I've been trying to replicate the "export" functionality using Explore. Very simply, I just need to export to csv or excel a list report that has 2 columns - Ticket ID and the last time the Ticket Updated - Date was updated.  I would like to filter or create metric for specific Ticket Updated Dates, but not necessary, I can always filter out in excel afterwards. I don't need a chart or anything visual, just a simple excel with those two columns.

I created a customized report but the export seems to repeat entries for every time the ticket was updated, not just the last time. Additionally, both fields are combined into one column and is also limited to just 2023 dates, even though I didn't specify anywhere (see screen shot below).

I used to be able to do this using Export function but that was removed and limited to Admins only, which I am not. Thank you!

View comment · Posted Feb 28, 2023 · Elvis Andreu

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