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Kelly Rave

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Kelly Rave commented,

CommentReporting for Talk

Hello,

Is there a way to report on the time from a voicemail being left to an Agent returning the call? I recently checked with Zendesk Support and was told FRT cannot measure time to return a voicemail because callbacks only posts an internal note (the system-generated update with the call details and recording), not a public comment. This seems like a pretty standard metric businesses want, to know how long it takes voicemails to be returned.

View comment · Posted Sep 10, 2021 · Kelly Rave

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