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Charlotte Oram's Avatar

Charlotte Oram

Joined Oct 04, 2023

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Last activity Jan 04, 2024

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ACTIVITY OVERVIEW

Latest activity by Charlotte Oram

Charlotte Oram commented,

Community comment Feedback - Voice (Talk)

There is software out there that absolutely has this capability - for example SnapComms. If I have agents working on other things without their headsets on we are missing calls. 

Will this be revisited now you are aware that this is feasible? 

View comment · Posted Oct 31, 2023 · Charlotte Oram

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Charlotte Oram commented,

Community comment Feedback - Voice (Talk)

This feels like a GDPR / data privacy violation - how is there still not a fix in place for this?

View comment · Posted Oct 05, 2023 · Charlotte Oram

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Charlotte Oram commented,

Community comment Feedback - Voice (Talk)

Hi - Per all the other requests, and based on the March update, this incredibly basic feature has now been in testing for 6 months. When will we have this available? Online time / time signed in is one of the metrics my team is managed on and we have moved over to ZD talk (after a lot of promises from our account manager!), only to find so many basic features are not available (this being one).

I am not in a position to be able to report on so much and spent far too much of my day yesterday creating a report that should have been readily available. Not really what was promised to us sadly. 

View comment · Posted Oct 04, 2023 · Charlotte Oram

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