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Vasil Kolev

Joined Aug 11, 2022

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Last activity Aug 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Vasil Kolev

Vasil Kolev commented,

CommentTicket customization

I've been sent an email that we'll be “upgraded” to agent workspaces between 28 and 30 of Oct. The order of messages is an issue that been raised multiple times, and if we have to upgrade to Enterprise to retain the functionality we use, we'll most probably just migrate away.

 

So if Zendesk has decided that any feature people need in their current product is going to move to a more expensive plan, I wonder how long until we have to pay extra for email.

View comment · Posted Aug 16, 2024 · Vasil Kolev

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Vasil Kolev commented,

CommentSetting up Agent Workspace

Just wanted to note, my ticket was updated and I was told that I can have a two-week extension on the switch to the interface, and that's basically it. I've reiterated my issues, and hope there'd be some change, and fixing the interface with greasemonkey or something similar might be harder than just migrating away.

View comment · Posted Aug 22, 2022 · Vasil Kolev

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Vasil Kolev commented,

CommentSetting up Agent Workspace

Hi Jonathan Aniano,

 

I also opened a ticket to stay at the old UI, and was switched to it pretty much with the response that we can't be given an extension, I hope to hear from the Zendesk team soon.

View comment · Posted Aug 20, 2022 · Vasil Kolev

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Vasil Kolev commented,

Community comment Feedback - Ticketing system (Support)

To add, following on a unanimous request from my whole team, we've reverted to the classic view, as people are finding the "agent workspaces" too cumbersome to use.

View comment · Posted Aug 19, 2022 · Vasil Kolev

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Vasil Kolev commented,

Community comment Feedback - Ticketing system (Support)

The composer box being on the bottom for us is becoming a deal-breaker, as this way you lose focus on all the context that's on top (requester, organization, etc.). Having the compose box on top and the newest messages on top was one of the things the classic interface got really right and I'd love to have again.

View comment · Posted Aug 11, 2022 · Vasil Kolev

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