Vasil Kolev
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Recent activity by Vasil Kolev-
Just wanted to note, my ticket was updated and I was told that I can have a two-week extension on the switch to the interface, and that's basically it. I've reiterated my issues, and hope there'd b...
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Hi Jonathan Aniano, I also opened a ticket to stay at the old UI, and was switched to it pretty much with the response that we can't be given an extension, I hope to hear from the Zendesk team soon.
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To add, following on a unanimous request from my whole team, we've reverted to the classic view, as people are finding the "agent workspaces" too cumbersome to use.
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The composer box being on the bottom for us is becoming a deal-breaker, as this way you lose focus on all the context that's on top (requester, organization, etc.). Having the compose box on top an...