Kirill Akimov
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Total activity175
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Last activity
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Member since
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Votes64
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Activity overview
Latest activity by Kirill Akimov-
Kirill Akimov commented,
Hi!Many customers of our organization that uses Zendesk inquire about the option to give full access to all their tickets within a particular organization but only to limited amount of users. Now i...
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Kirill Akimov created a post,
Feature request: Add requester email and org name data to {{ticket.comments_formatted}} placeholder
Hi Team!When I use placeholder {{ticket.comments_formatted}} in the email notifications, this table is also added after list of comments if the recipient is an agent: Is it possible to Requester e...
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Kirill Akimov commented,
Hi Saasten, You can use “__NULL__” value for clearing text fields through triggers.
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Kirill Akimov commented,
Hi Tetiana Gron, Is there any news about rolling out EAP? I filled the form but didn't get any reply so far. Highly appreciate it if you follow up on this.
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Kirill Akimov created a post,
Salesforce app UI bug in the new Agent Workspace
Hi Zendesk Team!I'd like to report a UI bug that related to the new Agent Workspace, I believe. You can see it easily in Salesforce app that I assume is not adopted to resizing feature of the brand...
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Kirill Akimov created a post,
Feature request: Contextual workspace for
Feature Request Summary: Additional conditions within Contextual Workspace (more granular) similar to Triggers. Description: Ability to have conditions more than Brand or Group. For example: C...
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Kirill Akimov commented,
Hi Zendesk Team!It would be really nice to have an ability to switch on/off draft mode as enabled by default for all agents in our Zendesk instance.
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Kirill Akimov created a post,
Make the "hide composer" button permanently visible
Prerequisite: When composing a reply in Zendesk, there is a convenient option to collapse the composer to better view the ticket contents, and it is very easy to expand the view: But collapsing i...
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Kirill Akimov created a post,
Context panel is closed during switching from apps to side conv (or any other tab in context panel)
Hi!I've noticed that if you have opened one of the following tab: Customer context, Knowledge Base etc. and you click Apps tab, then context panel switches normally from previous window to Apps. B...
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Kirill Akimov commented,
Hi team!I've noticed a problem with a button “Download CSV” in Advanced Search app. It doesn't work, and I can't download a corresponding CSV when the search results are greater than 100.