Anzhelika Fedko

Feature request: Let Guide admins select whether articles in draft status should be searchable or not. 

How it works now: All articles in Draft status (that haven't been published yet) are not available for searching neither for external users nor even for internal (employees).

Business need: according to the industry knowledge management best practices, articles must be available for search as fast as possible even if they aren't ready completely (so if they are drafts). It allows users to efficiently share the knowledge. Zendesk is incompliant with worldwide best practices. 

Bearing in mind many companies have their employees spread all over the world in various offices, effective knowledge sharing becomes vital.
However, with Zendesk forcing drafts to be unsearchable, we had to choose either to delay the knowledge sharing between internal users (employees) or to publish the unverified content to external users (customers).

Who affected: both customers and all employees. 

How often we're affected: each day.

Known workaround: use a third-party solution to make drafts searchable according to the selected visibility permissions (Visible to).

Ideal solution: Make a checkbox called "Make drafts searchable" that will be controlled by Guide admins, so each company may adjust the workflow according to their needs. 

I'm 100% agree with Ashley and Daniel.

"Visible to" and "Managed by" are very important permissions. 
As an admin, I'd like to know who made certain changes. 
In my case, I need to review permissions history during the QA process.