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Benoit
Joined Oct 27, 2021
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Last activity Dec 29, 2023
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Latest activity by Benoit
Benoit commented,
I too would love to have it.
Raised in 2011 ! more than 10 years ago and still not released?
View comment · Posted Nov 24, 2022 · Benoit
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Benoit commented,
Hi, any news on this feature?
View comment · Posted Oct 25, 2022 · Benoit
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Benoit created a post,
Feature Request Summary:
Have the ability to setup an automation based on agents and groups
Like:
if an agent is new = assign group X and group Y
or
if an agent is in the default group = assign group X and group Y
Description/Use Cases:
My agents belong to multiple groups.
When a new agent arrives, this person is assigned to the default group.
But I would like each new agent to have also other specific groups assigned. And I would like it to be automated.
Business impact of limitation or missing feature:
This is important for our business as we are growing really fast, onboarding a lot of new people each week. It requires a manual intervention which is error-prone and time-consuming.
Other necessary information or resources:
Posted Sep 09, 2022 · Benoit
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Benoit commented,
Sure, thanks.
View comment · Posted Sep 09, 2022 · Benoit
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Benoit commented,
Hi, I found a way to do it. I filtered these replies via email and forwarded them into a dedicated slack channel using my email filters and the Slack email integration.
View comment · Posted Sep 09, 2022 · Benoit
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Benoit commented,
Hi, sorry if my question was not clear. My agents belong to multiple groups.
I need all new agents to be automatically listed in multiple groups.
I kind of want to automate things like this:
if an agent is new = assign group X and group Y
or
if an agent is in the default group = assign group X and group Y
Has someone be able to automate similar things?
Thank you for your help.
View comment · Posted Sep 09, 2022 · Benoit
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Benoit created a post,
When a new agent arrives, this person is assigned to the default group. But I would like each new agent to have also another specific group assigned. And I would like it to be automated.
Is it possible?
Thank you for your help.
Posted Sep 08, 2022 · Benoit
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Benoit created a post,
Hi,
I sometimes miss when a ticket is updated to solved by the requester as It disappears from my to-do view.
I'd like to set up a slack notification or an email when a ticket = solved by the requester.
Can you please explain to me how to do it?
Thanks
Posted Jul 21, 2022 · Benoit
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Benoit commented,
Hi, thanks for your reply. I am not sure it will trigger me a Slack notification. Moreover, I will have other open messages.
The Slack integration uses groups to trigger messages. Which can't work just for me. I am currently exploring the Slack webhook.
Please let me know if you have easier ways in mind. Thanks
View comment · Posted Jun 03, 2022 · Benoit
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Benoit created a post,
I really need to have a view or a Slack notification whenever a requester updates my tickets. However, it doesn't seem possible to configure today.
Do you have a solution please?
Thanks
Posted Jun 03, 2022 · Benoit
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