Iain Spirit
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Activity overview
Latest activity by Iain Spirit-
Iain Spirit commented,
So the awesome Nhia resolved my query, if you are looking to see how much time agents spent on tickets then use this: Update handling time (hrs) IF ([Changes - Field name] = "Total time spent (sec)...
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Iain Spirit commented,
I am going round in circles on this one. I've created all the sample data sets, and the examples run fine. I am trying to create a couple of reports; How much time was spent resolving a ticket in ...