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Ankit Garg

Joined Oct 16, 2021

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Last activity Oct 25, 2021

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Latest activity by Ankit Garg

Ankit Garg commented,

CommentViews, ticket status, and ticket fields

Hi Bianca,

 

Thanks for your reply but I meant to say that I would like to be able to see my own defined Ticket type as a column in the view. For example, in the below image, the Type shows incident and I would like to show my own defined values here not the Zendesk standard ticket type values.

How can I do that?

 

View comment · Posted Aug 24, 2021 · Ankit Garg

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Ankit Garg commented,

CommentViews, ticket status, and ticket fields

I added the custom field with same name "Ticket Type" for defining my own type of ticket fields but I am not able to include my own custom field in the Views. When I include my own Ticket Type then it shows the standard value (Incident) in the View.

View comment · Posted Aug 20, 2021 · Ankit Garg

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