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Ankit Garg
Joined Oct 16, 2021
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Last activity Oct 25, 2021
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Latest activity by Ankit Garg
Ankit Garg commented,
Hi Bianca,
Thanks for your reply but I meant to say that I would like to be able to see my own defined Ticket type as a column in the view. For example, in the below image, the Type shows incident and I would like to show my own defined values here not the Zendesk standard ticket type values.
How can I do that?
View comment · Posted Aug 24, 2021 · Ankit Garg
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Ankit Garg commented,
I added the custom field with same name "Ticket Type" for defining my own type of ticket fields but I am not able to include my own custom field in the Views. When I include my own Ticket Type then it shows the standard value (Incident) in the View.
View comment · Posted Aug 20, 2021 · Ankit Garg
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