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Mgo Dono
Joined Oct 12, 2022
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Last activity May 09, 2023
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Latest activity by Mgo Dono
Mgo Dono commented,
If I'm receiving emails via gourp email to ZD, in ZD email footer it's showing the following message:
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View comment · Posted Apr 23, 2023 · Mgo Dono
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Mgo Dono commented,
Our user base is sorted based on the priority, can the API call check the priority of the user and direct them to a different bot flow, or block the contact live agent feature? (we let the urgent users to contact agents and for free users direct them to the center?)
View comment · Posted Apr 03, 2023 · Mgo Dono
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Mgo Dono commented,
The trigger is not firing if I add a priority condition, we want to suggest article for our Low priority tickets, (our priority is setup via API and its updates instantly after the ticket is created).
Any idea I can utilize the trigger and set it for the low tickets - I have tried to do it with tags but again its not working !?
Or is there a way to setup the article suggestion via API?
View comment · Edited Feb 13, 2023 · Mgo Dono
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Mgo Dono commented,
Is there a way to create a ticket field and sync the user fields into the ticket section?
View comment · Posted Oct 12, 2022 · Mgo Dono
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