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Mgo Dono

Joined Oct 12, 2022

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Last activity May 09, 2023

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ACTIVITY OVERVIEW

Latest activity by Mgo Dono

Mgo Dono commented,

CommentGeneral questions about email and email template

If I'm receiving emails via gourp email to ZD, in ZD email footer it's showing the following message: 

You received this message because you are subscribed to the Google Groups "email name" group.
To unsubscribe from this group and stop receiving emails from it, send an email to email@domain.com.
 
How I can remove it? 

View comment · Posted Apr 23, 2023 · Mgo Dono

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Mgo Dono commented,

CommentUsing legacy AI agent functionality

Our user base is sorted based on the priority, can the API call check the priority of the user and direct them to a different bot flow, or block the contact live agent feature? (we let the urgent users to contact agents and for free users direct them to the center?) 

View comment · Posted Apr 03, 2023 · Mgo Dono

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Mgo Dono commented,

CommentUsing AI agents for email and web form

The trigger is not firing if I add a priority condition, we want to suggest article for our Low priority tickets, (our priority is setup via API and its updates instantly after the ticket is created).
Any idea I can utilize the trigger and set it for the low tickets - I have tried to do it with tags but again its not working !? 

 

Or is there a way to setup the article suggestion via API? 

View comment · Edited Feb 13, 2023 · Mgo Dono

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Mgo Dono commented,

CommentEnd users and organizations

Is there a way to create a ticket field and sync the user fields into the ticket section? 

View comment · Posted Oct 12, 2022 · Mgo Dono

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