Mgo Dono

1. Email
2. ...
3. General questions about email and email template
4. How do I use Google Groups as a support address?

If I'm receiving emails via gourp email to ZD, in ZD email footer it's showing the following message:  You received this message because you are subscribed to the Google Groups "email name"...

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• Mgo Dono
• Created April 23, 2023 07:35
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make API call step in Flow Builder

Our user base is sorted based on the priority, can the API call check the priority of the user and direct them to a different bot flow, or block the contact live agent feature? (we let the urgent u...

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• Mgo Dono
• Created April 03, 2023 08:33
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Troubleshooting: Answer Bot isn't suggesting articles

The trigger is not firing if I add a priority condition, we want to suggest article for our Low priority tickets, (our priority is setup via API and its updates instantly after the ticket is create...

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• Mgo Dono
• Edited February 13, 2023 11:27
• 1 vote

1. People
2. ...
3. End users and organizations
4. Adding custom fields to users

Is there a way to create a ticket field and sync the user fields into the ticket section? 

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• Mgo Dono
• Created October 12, 2022 09:04
• 0 votes