Constantine Kuks[CSOC]
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Last activity
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Activity overview
Latest activity by Constantine Kuks[CSOC]-
Constantine Kuks[CSOC] commented,
No, Let's try it with a visual aid.... It is impossible to edit these 2 fields separately. I change one the other changes as well. As the dev/admin for the platform I need to create several fiel...
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Constantine Kuks[CSOC] commented,
The "Title shown to agents" seems to be redundant. Since every time I edit it, the field name changes and when I change the field name the "Title shown to agents" changes. Is it possible to edit th...
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Constantine Kuks[CSOC] commented,
I second this request. We are facing the same issue, for example, if we have ticket forms for several departments many of those have a category drop down. We do not want the full internal name to b...
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Constantine Kuks[CSOC] commented,
Hi, No, it does not make any difference, I just ran it again, same result.
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Constantine Kuks[CSOC] created a post,
Line breaks inside a bullet point display differently for agents and end users on the help center.
After opening a ticket with the API with the following body: { "ticket": { "comment": { "body": " * Bullet with line break\n Second line\nThird line\nFourth line" }, "priority"...