Marco
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Last activity
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Activity overview
Latest activity by Marco-
Marco created a post,
Zendesk SSO How to force JWT payload renewal?
Hi All, We have enabled SSO/JWT in order to externally authenticate our Help Center users. And, our work-flow requires us to pass additional data via the JWT payload (eg. "user_fields" as documente...
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Marco commented,
Grigory Fateyev You can use the "user_fields" (key/values) ... as documented here: https://support.zendesk.com/hc/en-us/articles/4408845838874 payload = {'iat': int(time.time()),'jti': str(uuid.uu...
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Marco commented,
Any news on this? For privacy/GDPR reasons we need all data to be stored in EU
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Marco commented,
Hi, We need to embed customer service in our web site, just for submitting Zendesk support requests using a contact form (or ticket modules). We don't want Live Chat, Help Center and Talk.. What we...
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Marco commented,
>> we can't attach video files other than browsing them from saved in files through "..." button Any solution to this issue? The work-around of "..." button is not user-friendly at all. Also, it on...
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Marco commented,
Hi Dane, My understanding is that the actual JSON body of the trigger (the one in the screenshot) is NOT a response payload, but the request payload. For example, I define a webhook (GET method) th...
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Marco commented,
Hi, I use a trigger to invoke a WebHook. How do I access the request response values from (another) trigger? What I need is to extract something from the response payload (json format) and use it i...
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Marco commented,
Hi Ahmed, I'm also testing a mobile Messaging solution for our Android/iOS app. This is probably not a clean solution, but it seems to work to force the Bot Flow to restart, under specific conditio...
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Marco commented,
Hi Christopher, No, I still don't have Push Notifications configured on the Messaging Channel. However, our Mobile SDK (classic) channel is not suffering of this issue. And, there are no push notif...
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Marco commented,
OK no timeline yet, but at least... can you please provide a date for the timeline itself?We're trying to figure out if it makes sense to wait for future developments on Zendesk Messaging side.. Th...