Marco

Total activity

51
Last activity

March 07, 2023 08:23
Member since

October 29, 2021 07:31
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Followed by

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Votes

12
Subscriptions

17

Activity overview

Latest activity by Marco

Marco commented, March 07, 2023 08:21
Hi Greg, yes i'm passing in "created" just to narrow-down the result set. BTW: My goal was to find a way to quickly identify a set of end-users without tickets... Anyway... I found that it only wo...
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- Marco
- Edited March 07, 2023 08:23
- 0 votes
Marco created a post, March 06, 2023 13:30
Side-loading is not working for "Open Ticket Count"
1. Community
2. Zendesk APIs
Hello, I'm using "Open Ticket Count" to sideload the number of open tickets together with the selected Users, as documented here: https://developer.zendesk.com/documentation/ticketing/using-the-zen...
- Marco
- Edited March 06, 2023 13:35
- 1 follower
- 2 comments
- 0 votes
Marco created a post, February 16, 2023 17:24
How to pass DEBUG data into the custom fields after the Bot transfers a new ticket to the Agent?
1. Community
2. Zendesk SDKs
Hello, In addition to other Zendesk channels (email, API..) we need to support clients by using our company mobile app (Android and iOS). The main goal is to let users to submit tickets and allow t...
- Marco
- Created February 16, 2023 17:24
- 2 followers
- 0 comments
- 0 votes
Marco commented, January 23, 2023 16:36
Peter (https://support.zendesk.com/hc/de/community/posts/4409506873370/comments/4409516943002) I'm interested in point (2).. did you get support from SNow? BTW I found that every Side Conversation ...
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- Marco
- Created January 23, 2023 16:36
- 0 votes
Marco created a post, November 03, 2022 16:07
Zendesk SSO How to force JWT payload renewal?
1. Community
2. Zendesk Suite Q&A
Hi All, We have enabled SSO/JWT in order to externally authenticate our Help Center users. And, our work-flow requires us to pass additional data via the JWT payload (eg. "user_fields" as documente...
- Marco
- Created November 03, 2022 16:07
- 2 followers
- 1 comment
- 0 votes
Marco commented, November 03, 2022 15:46
Grigory Fateyev You can use the "user_fields" (key/values) ... as documented here: https://support.zendesk.com/hc/en-us/articles/4408845838874 payload = {'iat': int(time.time()),'jti': str(uuid.uu...
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- Marco
- Created November 03, 2022 15:46
- 0 votes
Marco commented, October 11, 2022 06:33
Any news on this? For privacy/GDPR reasons we need all data to be stored in EU
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- Marco
- Created October 11, 2022 06:33
- 0 votes
Marco commented, September 28, 2022 10:46
Hi, We need to embed customer service in our web site, just for submitting Zendesk support requests using a contact form (or ticket modules). We don't want Live Chat, Help Center and Talk.. What we...
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- Marco
- Created September 28, 2022 10:46
- 0 votes
Marco commented, September 01, 2022 16:14
>> we can't attach video files other than browsing them from saved in files through "..." button Any solution to this issue? The work-around of "..." button is not user-friendly at all. Also, it on...
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- Marco
- Edited September 01, 2022 16:29
- 0 votes
Marco commented, July 13, 2022 06:16
Hi Dane, My understanding is that the actual JSON body of the trigger (the one in the screenshot) is NOT a response payload, but the request payload. For example, I define a webhook (GET method) th...
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- Marco
- Created July 13, 2022 06:16
- 0 votes