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Johnny J
Joined Oct 16, 2021
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Last activity Dec 28, 2023
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Latest activity by Johnny J
Johnny J commented,
Hi Dave,
OK, I get it, we already have that set up, but I just wanted this to go the other way. Hope this something Zendesk might later provide as a feature. Thanks again:)
View comment · Posted Jul 22, 2022 · Johnny J
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Johnny J commented,
Hi Trudy Slaght thanks for your suggestion:)
Apologies, if I wasn't clear enough. What we're attempting to do is have an agent (Full/light) manually enter the assignee of a group into the "Assignee" section when creating a ticket. For instance, if he puts "Change Advisory Board - John Doe," into the Assignee field, the change macro should display or must apply on the description automatically, and he should then submit the ticket. Is this possible?
View comment · Posted Jul 22, 2022 · Johnny J
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Johnny J created a post,
Hi,
It would be convenient to have a Zendesk feature that automatically generates a macro depending on the assignee selection on a ticket. Thanks.
Posted Jul 21, 2022 · Johnny J
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Johnny J created a post,
It would be nice to have an option to export all SLA policies from the admin center (as this could help us in removing unused SLAs).
Posted Jul 11, 2022 · Johnny J
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Johnny J commented,
Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding instead?
View comment · Posted Jul 07, 2022 · Johnny J
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Johnny J commented,
great, thanks Amisha Sharma
View comment · Posted Jul 06, 2022 · Johnny J
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Johnny J commented,
Hi Tipene,
Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a couple of end-users to the ticket when a specific request type is selected. How can this be achieved using triggers?
Thanks,
View comment · Posted Jul 06, 2022 · Johnny J
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Johnny J created a post,
Hi,
Is there a way to automatically add someone as CC in the submit a request form? So, whenever a user submits a ticket for a specific request type, the CC field should automatically add someone's email address by default. Can this be implemented through Javascript? Please help.
Posted Jul 05, 2022 · Johnny J
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Johnny J commented,
Hi Ifra Saqlain
Great, thank you very much for your help.
View comment · Posted Jun 24, 2022 · Johnny J
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Johnny J created a post,
Hi,
How do I remove extra spaces between the ticket fields on the request form page?
Posted Jun 24, 2022 · Johnny J
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