Johnny J
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Total activity92
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Last activity
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Member since
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Following1 user
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Followed by1 user
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Votes27
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Subscriptions16
Activity overview
Latest activity by Johnny J-
Johnny J commented,
Hi Dave, OK, I get it, we already have that set up, but I just wanted this to go the other way. Hope this something Zendesk might later provide as a feature. Thanks again:)
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Johnny J commented,
Hi Trudy Slaght thanks for your suggestion:) Apologies, if I wasn't clear enough. What we're attempting to do is have an agent (Full/light) manually enter the assignee of a group into the "Assignee...
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Johnny J created a post,
Automatically offer macro
Hi, It would be convenient to have a Zendesk feature that automatically generates a macro depending on the assignee selection on a ticket. Thanks.
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Johnny J created a post,
Export SLA policies from Admin center
It would be nice to have an option to export all SLA policies from the admin center (as this could help us in removing unused SLAs).
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Johnny J commented,
Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding inst...
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Johnny J commented,
great, thanks Amisha Sharma
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Johnny J commented,
Hi Tipene, Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a ...
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Johnny J created a post,
Automatically CC someone when a specific request type is selected
Hi, Is there a way to automatically add someone as CC in the submit a request form? So, whenever a user submits a ticket for a specific request type, the CC field should automatically add someone's...
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Johnny J commented,
Hi Ifra Saqlain Great, thank you very much for your help.
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Johnny J created a post,
Extra spaces on the request form
AnsweredHi, How do I remove extra spaces between the ticket fields on the request form page?