Johnny J

1. Community
2. Zendesk Suite Q&A
3. Hide and Show Div Elements

Ifra Saqlain You are more than awesome:):)!! Thank you very much, this is very helpful. It worked just the way we wanted. I really appreciate it, thank you again:) Sorry, just another quick questio...

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• Johnny J
• Created March 23, 2022 14:52
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Drop Down Field: Searchable

We would also like to see, as this is a very useful feature. Users are finding it hard to scroll through the huge list and it is time consuming currently.

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• Johnny J
• Created December 10, 2021 11:38
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically offer macro

Hi Dave, OK, I get it, we already have that set up, but I just wanted this to go the other way. Hope this something Zendesk might later provide as a feature. Thanks again:)

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• Johnny J
• Created July 22, 2022 07:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically offer macro

Hi Trudy Slaght thanks for your suggestion:) Apologies, if I wasn't clear enough. What we're attempting to do is have an agent (Full/light) manually enter the assignee of a group into the "Assignee...

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• Johnny J
• Created July 22, 2022 05:55
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Automatically CC someone when a specific request type is selected

Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding inst...

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• Johnny J
• Created July 07, 2022 12:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on Spreadsheet columns

great, thanks Amisha Sharma

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• Johnny J
• Created July 06, 2022 08:47
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Automatically CC someone when a specific request type is selected

Hi Tipene, Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a ...

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• Johnny J
• Created July 06, 2022 08:45
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Extra spaces on the request form

Hi Ifra Saqlain Great, thank you very much for your help. 

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• Johnny J
• Created June 24, 2022 13:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Option to assume as an agent

Great, thanks for sharing this Pam.

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• Johnny J
• Created June 23, 2022 11:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on Spreadsheet columns

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• Johnny J
• Created June 23, 2022 11:39
• 0 votes