Rachel Gosberry
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Total activity38
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Last activity
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Member since
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Following0 users
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Votes12
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Activity overview
Latest activity by Rachel Gosberry-
Rachel Gosberry commented,
Is there a way to download/export the library?
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Rachel Gosberry commented,
Hi @...! A notification just popped-up in Zendesk Support homepage giving me the option to switch. I clicked switch and that completed it! :)
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Rachel Gosberry commented,
Hi @...! I appreciate your help!! I've enabled account assumption. I began trying to switch to Agent Workspace early last week and have been experiencing this issue since. I've spoke to several Zen...
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Rachel Gosberry commented,
I've been trying to set up Agent Workspace for several days now. Under Zendesk Admin Center > Agent interface, I see "To enable Agent Workspace, you'll first need to migrate your Chat departments i...
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Rachel Gosberry created a post,
Answerbot: Option to disable auto-solve on specific articles
Sometimes our customers view a suggested article, mark it as helpful, and inadvertently close their support ticket with us even though need direct assistance from our Support Team (for example: an ...