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Taylor collins

Joined Mar 10, 2022

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Last activity Aug 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Taylor collins

Taylor collins commented,

CommentUsing legacy AI agent functionality

Requesting a feature that I've seen many other uses ask about but I've not seen a clear answer for yet:

When configuring a bot, there needs to be a conditional step for "If agents available", where the bot easily knows what to do if the team is offline/at capacity or not by routing tickets to email.

This is something we had in the classic web widget that seems to be a mystery now.

View comment · Posted Aug 05, 2024 · Taylor collins

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Taylor collins commented,

Community comment Q&A - Tickets and email

We're experiencing the same issue as well. It's been happening every since we upgraded to Agent Workspace.

View comment · Posted Apr 15, 2024 · Taylor collins

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Taylor collins commented,

CommentSpam and suspended tickets

We've been noticing lately that customer replies to our agents are also getting suspended, though it's rare. There are even situations where we go back and forth with a customer several times, then all of a sudden one of the replies gets suspended.

Is anyone aware of a trigger/automation/workaround to prevent this from happening?

View comment · Posted Aug 23, 2023 · Taylor collins

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Taylor collins commented,

CommentUsers, groups, and organizations

I'm seeing in the API documentation it is also limited to 100 organizations at a time. Is that accurate? If we are in a scenario where we'd want thousands of organizations to be deleted, is there a better course of action we can use?

View comment · Posted Mar 10, 2022 · Taylor collins

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