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Stephanie Harrington

Joined Aug 15, 2023

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Last activity Aug 15, 2023

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Latest activity by Stephanie Harrington

Stephanie Harrington commented,

CommentGetting started with Guide

Hey there, 

We have also been moved onto Google Analytics 4, and i've noticed when calculating our self service score using the 'Users' metric in GA4, we are getting different results when comparing the 'Users' with the previous version, Google Analytics Universal Analytics (UA). 

I've had a read at Google's help guides and it looks like Previously 'Users' were actually 'total users' in UA, whereas 'Users' in GA4 is 'Active Users', so these would be different?

Do you have any recommendations or advice on how we should calculate our self service score now?

Thanks :) 

View comment · Posted Aug 15, 2023 · Stephanie Harrington

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