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Andrew Melvin

Joined Jan 25, 2022

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Last activity May 23, 2024

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Latest activity by Andrew Melvin

Andrew Melvin commented,

CommentMetrics, attributes, and filters

We have several reports that now have  Standard Calculated Metrics with the  error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?

View comment · Posted May 23, 2024 · Andrew Melvin

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Andrew Melvin commented,

Community comment Q&A - Tickets and email

We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.

View comment · Posted Jan 25, 2022 · Andrew Melvin

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