Imran Shareef
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Activity overview
Latest activity by Imran Shareef-
Imran Shareef commented,
That's correct; we'd want the ability to customize the dashboard.
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Imran Shareef created a post,
FCR SLA for First Call Resolution and Full Resolution Time
I just spoke with Daniel Borrego and asked for assistance in setting up a SLA for First Call Resolution, but it appears that you do not have this metric. This metric is extremely important, and mos...