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Jean Larkin

Joined Mar 31, 2022

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Last activity Apr 01, 2022

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Latest activity by Jean Larkin

Jean Larkin commented,

CommentSupporting multiple languages in Help Center

Hi!

I am having a serious issue with the default settings of translations. We currently have 16 categories & 16 sections. 

8 in English and 8 in Spanish.

We are a bilingual team- we manually write the articles with screenshots in each language (our platform exists in Spanish & English).

When I write one in English for example, and select category/section/tags etc then click to create a translation... it auto saves it to the same category/section.

If you try to move the translation to the Spanish category/section -- it warns you and then moves the English version to the spanish category/section as well.. making it an orphan article and it doesn't show in our help page.

This is incredibly frustrating and I need a solve ASAP.

Please help.

View comment · Posted Apr 01, 2022 · Jean Larkin

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Jean Larkin commented,

CommentSupporting multiple languages in Help Center

Hi everyone.

Has anyone else had the issue of orphan articles due to manual translations? My team operations and offers help in English and Spanish.

We have all Categories (and 1 section per category) in Spanish and English. However by default, when you "add translation" to an article, the "category/section" is in the original language.

When I write an article in English, appropriately categorize it, and then translate it into Spanish, the Spanish article is put in an English category (and thus is not visible as Zendesk doesn't show a Spanish article in an English category). When I go in to just edit the Spanish one and change the Category to the Spanish Category... it says "this will affect all translations" -- and then it moves the English article to Spanish, rendering it orphan.

This makes absolutely no sense to me, as the point of a translation is to live in a separate different language category/section.

Help!!!

View comment · Posted Mar 31, 2022 · Jean Larkin

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