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Chris Hansen
Joined Mar 11, 2022
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Last activity Mar 11, 2022
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Latest activity by Chris Hansen
Chris Hansen created a post,
I recently noticed that I am no longer able to set bold property on selected text within a code block. I have been using this for years and am disappointed I can no longer do this.
For example - when notifying clients about disk space alerts, placing the output of a terminal command into a code block (taking advantage of monospace) is necessary for proper column alignment:
# df -hlTP -x tmpfs -x devtmpfs --total
Filesystem Type Size Used Avail Use% Mounted on
/dev/vda1 xfs 8.0G 2.7G 5.4G 33% /
/dev/vdc ext4 3.9G 1.5G 2.2G 42% /var
/dev/vdd ext4 976M 1.4M 908M 1% /home
/dev/vde xfs 1.5T 1.4T 134G 92% /data
/dev/sda xfs 256G 33M 256G 1% /archive
total - 1.8T 1.4T 398G 78% -
I would then select the line of interest and set it to bold to easily identify the volume at risk of filling up:
# df -hlTP -x tmpfs -x devtmpfs --total
Filesystem Type Size Used Avail Use% Mounted on
/dev/vda1 xfs 8.0G 2.7G 5.4G 33% /
/dev/vdc ext4 3.9G 1.5G 2.2G 42% /var
/dev/vdd ext4 976M 1.4M 908M 1% /home
/dev/vde xfs 1.5T 1.4T 134G 92% /data
/dev/sda xfs 256G 33M 256G 1% /archive
total - 1.8T 1.4T 398G 78% -
In the past week the bold option is no longer available for selected text within a code block. I then came across this article:
https://support.zendesk.com/hc/en-us/articles/4408884153242
Which states:
Changes from the legacy editors
This section describes some differences between the new combined composer experience and the separate legacy editors for rich content and markdown.
- This new editor experience is not available in the macro editor, yet. This feature is planned for later date.
- Rich-content formatting inside code blocks is not supported.
- Using the down arrow key to escape the code block is not supported. To escape a code block, press the Return key three times.
- Image resizing using the up and down arrow keys is not supported.
- Horizontal rule elements will always be on their own line. They cannot be inside of other elements.
- You can only indent a list item if it is at the same level as a previous list item. You can’t indent blockquotes. You can only indent the text inside of blockquotes.
- Using the markdown underline symbol (_) for underlined text is not supported. For example, typing
_Important_
does not appear as Important. You can use underline symbols (_) in addition to asterisks (*) to make text bold or italic. For example, typing_Note_
and__Caution__
appears as Note and Caution.
I am trying to understand why this change was deemed necessary and request that it be reverted. Or is there a way for agents to choose between "combined composer experience" and "the separate legacy editors for rich content and markdown"? Perhaps a config option in agent preferences/settings?
I find it interesting that I was able to set formatting within code-block as I composed this forum post, but am no longer able to do the same within my zendesk agent ticketing system environment...
Posted Mar 11, 2022 · Chris Hansen
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