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Kym Valenzuela's Avatar

Kym Valenzuela

Joined Mar 21, 2023

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Last activity Jun 16, 2023

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ACTIVITY OVERVIEW

Latest activity by Kym Valenzuela

Kym Valenzuela commented,

CommentHow to report on Talk and Text

Our callers are being told the average wait time is 2 minutes, when in fact it is over 20 minutes.  This is happening to our priority customers.  How do we correct this to have the actual average wait time quoted?

View comment · Posted Jun 16, 2023 · Kym Valenzuela

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Kym Valenzuela commented,

Community comment Feedback - Ticketing system (Support)

Is there a timeline for this and will it only be available on Enterprise or will it be available on other options such as professionals?  

 

View comment · Posted Mar 21, 2023 · Kym Valenzuela

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