Trudy Slaght
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Total activity160
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Last activity
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Member since
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Votes90
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Activity overview
Latest activity by Trudy Slaght-
Trudy Slaght commented,
What about those who aren’t using omnichannel because the omnichannel issues made it impractical? (First person online getting flooded with messaging tickets from overnight is an absolute deal brea...
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Trudy Slaght commented,
I see now there is an update - thank you. I'm glad to hear that the MAU pricing won't be implemented this year. Will you please pin the update (and future updates) the same way the July 27 update w...
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Trudy Slaght commented,
It's been almost a month since the last update. While I haven't posted on this thread, I've been monitoring it. The unpredictability of pricing and the extremely low cap after the amount of marketi...
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Trudy Slaght commented,
Hi Rohan Gupta, Thank you for the response. We disabled omnichannel routing as it was causing a workload imbalance and was not functional for our team. The great benefit of focus mode is that smal...
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Trudy Slaght commented,
We have gotten around this temporarily by using work time SLA on messaging conversations along with a tag that gets added if the conversation switches to email - at which point the SLA switches to ...
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Trudy Slaght commented,
Hi Jen C - it is not working for us. Authenticated users come in without a name or email address, although the authentication is working based on the end user not being asked to enter their name or...
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Trudy Slaght commented,
No fix or workaround other than after you've embarrassed yourself enough times, you become paranoid about messaging conversations and double (or triple) check before you start to type a reply.I hav...
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Trudy Slaght commented,
For those who found alternatives, will you please share what you used instead of this? It appears the email issue isn't going to be resolved soon and I don't see the value in this if we lose the fa...
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Trudy Slaght commented,
Hi Barry, I'm glad this is on the road map, but we have disabled omnichannel routing for now. While the focus mode malfunctions outside of omnichannel, it's malfunctioning is better than how omnich...
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Trudy Slaght commented,
We trialed omnichannel routing for a day and turned it off. It seems like a major oversight that multiple channels will route to an agent at the same time. I had hoped this would resolve the issue ...