Trudy Slaght

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically offer macro

This could be accomplished using a trigger that includes the condition "Assignee" "Changed to" "(agent name)" Then you would use the action "Email user" "requester and cc's" and fill in whatever co...

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• Trudy Slaght
• Created July 21, 2022 21:20
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

Another +1. I wanted to use dynamic content to organize our macros and notifications better, but without the ability to hyperlink and have bullets, it's not useful for us.  It's unfortunate because...

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• Trudy Slaght
• Created July 21, 2022 21:09
• 4 votes

1. Community
2. Feedback - Admin Center
3. Add new field to form from field creation screen

This would be a great addition and add an efficiency that would be much appreciated because then only editing form conditions would be necessary afterwards. 

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• Trudy Slaght
• Created July 21, 2022 21:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Amisha Sharma I would be willing to meet either 1 on 1 or in a group setting to provide additional feedback. Thanks! 

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• Trudy Slaght
• Created June 07, 2022 17:28
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: view conversation permissions for Light Agents

We utilize light agents specifically with our engineering team as in the example given here. Being able to view all the details of a ticket when reviewing it is necessary - while we typically have ...

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• Trudy Slaght
• Created June 07, 2022 01:35
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Service Level Agreements - please share your feedback!

I would like to be able to choose which business schedule an SLA is using.Our current SLA are all based on business hours, and it would be great to be able to have an SLA that could use a specific ...

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• Trudy Slaght
• Created June 04, 2022 01:15
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Automatic Switch from Messaging to Email Channels Post Chat

I have created a feedback thread in the support channel for this at: https://support.zendesk.com/hc/en-us/community/posts/4643081540122-Agent-Workspace-Add-last-channel-used-as-default-reply-option...

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• Trudy Slaght
• Created May 31, 2022 19:14
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

In regard to number 5, I have a feedback post specifically on this at https://support.zendesk.com/hc/en-us/community/posts/4505307685914-Format-issue-Macro-Menu-Location-Moved-on-March-30-now-cover...

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• Trudy Slaght
• Created May 31, 2022 17:41
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Trying to create a trigger that will auto-select a form based on answer bot flow

Just to provide an update here as I was able to find a resolution for this.  (We already had custom fields built into our bot flow with fields that are only used on specific flows - if someone didn...

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• Trudy Slaght
• Edited May 27, 2022 00:09
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Trying to create a trigger that will auto-select a form based on answer bot flow

@lou “order status” is one of the options within the bot flow. Meaning when options are presented by the bot, order status is something they can click similar to the “connect to a human” choice.

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• Trudy Slaght
• Created May 20, 2022 14:10
• 0 votes