Trudy Slaght
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Recent activity by Trudy Slaght-
Wondering if anyone else has had difficulty with getting SLA to apply to IG conversations? I have an SLA set up, and the IG conversation tickets show as having the SLA applied to them, but there is...
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Michael Mader I'm not sure if you received an answer to this, but there appears to be a bug in the settings whereby the email tickets take on the setting of non-email tickets. We are having the opp...
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Joshua Bentley We only switched to agent workspace last week. We had delayed the implementation as there are a few things about agent workspace that are still pain points for our team.
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Want to add a thank you to Vincent Brendel - SweetHawk for the free app that puts admin settings back in admin. It has removed much of the pain points.
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Agree with Laura Materi The IG integration is not business friendly and leaves a lot of gaps, particularly if you would have some IG messages replied to through agents but would still have others ...
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Hi @... Yes, thanks, it's been resolved now. It had been functioning in September and early October so I didn't realize that there was a recent deprecation of API v1 for the feature. It would be n...
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Has anyone else had this functionality stop working? I have a ticket open w/Zendesk right now, but I am hoping that someone else may have encountered this and have a solution. I have previously use...
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@... - this is how ours behaves as well. Most likely agent workspace isn't enabled on your account. IG apparently can't be added unless you use agent workspace.
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We are also trying to add IG to our Zendesk account and do not want to migrate over to the agent workspace if it can be avoided as it seems that some portions of how we use Zendesk may not function...
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I haven't had much chance to look at everything just yet, but would really like it if in the schedule view, expired holidays would just not show anymore. Similar to how deactivated macros or forms...