Trudy Slaght
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Recent activity by Trudy Slaght-
Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel)
PlannedBring Back the Functionality of Focus Mode for Messaging and Talk Feature Request Summary: Messaging and talk are both live channels and it is not possible to simultaneously have a verbal conve...
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Customizing web widget text color in the header when using messaging
We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to be customized, as well as the bubble that the customer text is in, and the col...
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Agent Workspace: Add "last channel used" as default reply option
Feature Request Summary: It would be great to have the option to set the channel to default to "last channel used" within ticket settings, so that if an end user replies to a messaging conversati...
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Trying to create a trigger that will auto-select a form based on answer bot flow
AnsweredI have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someone here has already solved this same problem. I am building a flow in prepara...
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Format issue: Macro Menu Location Moved on March 30 - now covers part of forms
Feature Request Summary: The macro menu used to be aligned immediately to the right of the form fields and was aligned with the ticket comments. As of March 30, 2022 the macro menu is now left a...
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Agent Workspace: Keep content from internal note if changing to public reply
Post Title: Keep content from internal note if changing to public reply in agent workspace. Feature Request Summary: Keep any text that has been typed in an internal note in the response box if...