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Matt Farrington-Smith

Joined Oct 16, 2021

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Last activity Oct 19, 2022

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ACTIVITY OVERVIEW

Latest activity by Matt Farrington-Smith

Matt Farrington-Smith commented,

CommentChat best practices and recipes

Hey Dane Heather Rommel - do you good folks have any suggestions for my use case here?

I want to set up a chat rescuer for customers who have been sat idle in the chat. So our agents have sent a message and are waiting for the customer to respond.

I've kind of got it working using the below trigger:


(The 60 secs is just a placeholder for testing, I'll set a longer duration).
But it still seems to fire irrespective of who just sent the last message.

Cheers! Matt

View comment · Posted Oct 19, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentUsing help center search

Hey Julien SERVILLAT did you manage to get this set up and working?
@... we were told this wasn't possible, so am getting conflicting information...

View comment · Posted Sep 16, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentSetting up Zendesk Chat

Hi Aimee Spanier Hiedi Kysther we're trying to create a welcome greeting but there seems to only be a placeholder for the visitor's name (and not the agent). How do we add that?

View comment · Posted Aug 03, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentMore integrations

Thanks Brett Bowser - we are on the Enterprise Suite, so surely our Sandbox (Premium) should be the same?

View comment · Posted Jun 27, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentMore integrations

Bumping my reply Brett Bowser for visibility.

I've also noticed the following is missing: 

  1. In your Chat dashboard, go to Settings > Widget and click the Forms tab.

View comment · Posted Jun 23, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentMore integrations

Thanks Brett Bowser

No dice! (Should it matter if I'm using my Premium Sandbox)? I would still expect all of the settings etc. to show here.

View comment · Posted Jun 14, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentMore integrations

Hi Aimee Spanier @... - I think this part is also outdated. I can't see the settings mentioned under the To configure ticket creation section.

Any ideas where it moved to?


I'm also missing "History" I believe?

View comment · Posted Jun 10, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentCustomer management and profiles

Hi Jennifer Rowe @... any idea why our agents are suddenly unable to add orgs to a user profile? I've assumed the roles of the agent(s) affected and observed it happening too. You can search for an Organization but when selected it just disappears from the list.

I'm an Admin and I'm able to add them.

View comment · Posted May 26, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

CommentSetting up Explore

Hi Erin O'Callaghan Alex Zheng - wonder if any of you folks could help with a similar query... My company is moving our fiscal year from Jan-Dec, to Feb-Jan - this creates a number of difficulties with explore reporting (e.g. "quarters" are based on the standard increments) Is there any way to adapt these in my reports/dashboards without having to edit every single query?

View comment · Posted Apr 19, 2022 · Matt Farrington-Smith

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Matt Farrington-Smith commented,

Community comment Feedback - Reporting and analytics (Explore)

Hey Ryan Mumby on the off chance you see this - what did you end up doing? 

I have a similar situation and ZD even told me it's not possible. If this know this then why!?

View comment · Posted Mar 11, 2022 · Matt Farrington-Smith

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