Shane Caplice
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Last activity
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Activity overview
Latest activity by Shane Caplice-
Shane Caplice commented,
Hey Jacob Christensen I am looking to piggy back off the setup that Victor Hrsit was asking about in the comments.I am struggling with the slack_user_id custom field setup I want to be able to @tag...
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Shane Caplice commented,
I have a trigger to notify Zendesk integration > Slack integration > Private ChannelWhen trigger is actioned, it will post into the channel fine, however when the ticket has a comment update, we wa...