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Jens Müller
Joined Oct 26, 2021
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Last activity Mar 28, 2023
Head of Customer Support at TKI
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Latest activity by Jens Müller
Jens Müller commented,
Aktuell ist dieser Punkt bei allen Agenten deaktiviert und ich habe unter der Rechte- Rollenverwaltung keine entsprechende Einstellmöglichkeit gefunden. Wie können meine Agenten die "Bestätigungs-E-Mail erneut senden" Funktion nutzen?
View comment · Posted Mar 28, 2023 · Jens Müller
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Jens Müller commented,
Thank you for the feedback on my proposal. I am looking forward to the new feature. :-)
View comment · Posted Dec 08, 2021 · Jens Müller
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Jens Müller commented,
Hello,
our customers are companies with many employees. In this context quite a lot of tickets are created within one organization.
1) It is necessary to filter tickets by status (e.g. all tickets that are not solved or closed).
2) It is necessary to sort tickets by requester, status and other fields.
View comment · Posted Nov 16, 2021 · Jens Müller
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