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Thomas Busse

Joined Dec 03, 2021

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Last activity Sep 04, 2023

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ACTIVITY OVERVIEW

Latest activity by Thomas Busse

Thomas Busse commented,

CommentTicket automation and collaboration

It seems that changes to the follower email template are ignored, the emails are still sent out with the default template. Is this a bug or am I missing something?

View comment · Posted Mar 27, 2023 · Thomas Busse

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Thomas Busse commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

I’m still stuck with this, if anyone has an idea or even sample code that would be much appreciated!

View comment · Posted Sep 01, 2022 · Thomas Busse

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Thomas Busse commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hi Oleg and Eric,

Thanks for responding. This is the code I’m using:

client.on('ticket.save', async () => {
client.context().then(create_modal); //this creates the modal
returnPromise.reject(false);
});
This immediately fires the “his app has prevented the submission of the ticket...”-message - how do I prevent this and instead continue the saving process after the fields in the modal have been filled out and the submit button was pressed there?

View comment · Posted Aug 22, 2022 · Thomas Busse

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Thomas Busse created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hi,

I’m trying to figure out a way to interrupt the ticket submission until the agent fills out a few fields in a modal, is that possible somehow?

The modal opens when a ticket is submitted as solved, and supposed to interrupt the submitting until the agent clicks a submit button in the modal. I’ve tried using save hook events (https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticket-save-hook-events), but can’t quite figure out how to make it work.

Any hints would be much appreciated!

Posted Aug 17, 2022 · Thomas Busse

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