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Thomas Busse
Joined Dec 03, 2021
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Last activity Sep 04, 2023
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Latest activity by Thomas Busse
Thomas Busse commented,
It seems that changes to the follower email template are ignored, the emails are still sent out with the default template. Is this a bug or am I missing something?
View comment · Posted Mar 27, 2023 · Thomas Busse
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Thomas Busse commented,
I’m still stuck with this, if anyone has an idea or even sample code that would be much appreciated!
View comment · Posted Sep 01, 2022 · Thomas Busse
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Thomas Busse commented,
Hi Oleg and Eric,
Thanks for responding. This is the code I’m using:
client.on('ticket.save', async () => {
client.context().then(create_modal); //this creates the modal
returnPromise.reject(false);
});
View comment · Posted Aug 22, 2022 · Thomas Busse
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Thomas Busse created a post,
Hi,
I’m trying to figure out a way to interrupt the ticket submission until the agent fills out a few fields in a modal, is that possible somehow?
The modal opens when a ticket is submitted as solved, and supposed to interrupt the submitting until the agent clicks a submit button in the modal. I’ve tried using save hook events (https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticket-save-hook-events), but can’t quite figure out how to make it work.
Any hints would be much appreciated!
Posted Aug 17, 2022 · Thomas Busse
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