Ivan Sotirov
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Last activity
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Activity overview
Latest activity by Ivan Sotirov-
Ivan Sotirov created a post,
Satisfaction Rating Landing Page improvement
Hi everyone 👋, Recently, we updated our default CSAT emails by customizing the satisfaction buttons. I noticed that when a user presses either Good or Bad (presented with a placeholder in the emai...
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Ivan Sotirov commented,
Hello everyone, We're using Zendesk Messaging and would like to get a better overview of the Agent satisfaction score. It appears that we can only use the 'Assignee name' as an attribute in the Su...