Stacy Robinson

Total activity

82
Last activity

January 25, 2023 18:56
Member since

July 05, 2022 20:00
Following

0 users
Followed by

0 users
Votes

43
Subscriptions

28

Activity overview

Latest activity by Stacy Robinson

Stacy Robinson commented, January 25, 2023 18:56
I choose the advanced search app because it is more user-friendly to our agents. When it works and pulls the results it's great! The problem I am finding is it isn't always accurate. This is a good...
- View comment
- Stacy Robinson
- Created January 25, 2023 18:56
- 0 votes
Stacy Robinson commented, January 25, 2023 16:02
Do side tickets count against our first response SLA?
- View comment
- Stacy Robinson
- Created January 25, 2023 16:02
- 0 votes
Stacy Robinson commented, January 06, 2023 18:25
App doesn't appear to pull in all the results. I wanted to get a list of group members and some groups came up as no results found which I know is incorrect.
- View comment
- Stacy Robinson
- Created January 06, 2023 18:25
- 0 votes
Stacy Robinson commented, January 06, 2023 18:24
There appears to be a bug. We are unable to select suspend by clicking the circle.
- View comment
- Stacy Robinson
- Created January 06, 2023 18:24
- 0 votes
Stacy Robinson commented, December 08, 2022 17:35
Thank you so much for this! This makes our workflow so much better. No more need to create triggers using tags and such so light agent tickets reopen.
- View comment
- Stacy Robinson
- Created December 08, 2022 17:35
- 2 votes
Stacy Robinson commented, October 28, 2022 13:52
I understand limiting the light agents activity, but I don't think it is unreasonable for admins to be able to create triggers/automations to improve workflow for the light agents. It would make th...
- View comment
- Stacy Robinson
- Created October 28, 2022 13:52
- 0 votes
Stacy Robinson created a post, October 11, 2022 15:55
Answerbot: Tickets auto-solving without customer choosing article
Answered
1. Community
2. Zendesk Suite Q&A
Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or selecting an article? We have had several where customers have said they didn't cli...
- Stacy Robinson
- Created October 11, 2022 15:55
- 2 followers
- 1 comment
- 1 vote
Stacy Robinson commented, September 14, 2022 19:59
My sync has stopped once again. Does anyone have any idea why this keeps happening? I don't have any errors or warnings in the log.
- View comment
- Stacy Robinson
- Created September 14, 2022 19:59
- 0 votes
Stacy Robinson created a post, August 08, 2022 15:14
Views using the relationship look up field
1. Community
2. Feedback - Ticketing System (Support)
I am using the new relationship lookup field and for the most part, it works great and accomplishes what we set out to do. My issue is when it comes to the view. Although I have a view built around...
- Stacy Robinson
- Created August 08, 2022 15:14
- 1 follower
- 0 comments
- 0 votes
Stacy Robinson commented, July 11, 2022 20:05
We have many teams and some have a specific use case and need for custom columns.
- View comment
- Stacy Robinson
- Created July 11, 2022 20:05
- 0 votes