Stacy Robinson
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Total activity142
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes82
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Subscriptions45
Activity overview
Latest activity by Stacy Robinson-
Stacy Robinson commented,
It would be great to have a suggested macro area in the admin center to use as suggestions to create new macros.
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Stacy Robinson commented,
My leadership is looking for a report that list the tickets that a specific group has touched at least one time regardless if it was a public comment or private comment.
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Stacy Robinson commented,
Is there a way to divide the count by status? One of the managers would like to get a count of open and new tickets (individually) and post it every few hours to keep team honest.
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Stacy Robinson commented,
We were just talking about this. It would be great if a group/team could be the owner of an article for all the reasons Ryan mentioned above.
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Stacy Robinson created a post,
Custom Field Filtering
I have a use case where one of my organizations needs to be "split" into separate field units. For example Customer A has 55 field offices around the globe. They would like each user grouped by the...
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Stacy Robinson commented,
I choose the advanced search app because it is more user-friendly to our agents. When it works and pulls the results it's great! The problem I am finding is it isn't always accurate. This is a good...
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Stacy Robinson commented,
Do side tickets count against our first response SLA?
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Stacy Robinson commented,
App doesn't appear to pull in all the results. I wanted to get a list of group members and some groups came up as no results found which I know is incorrect.
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Stacy Robinson commented,
There appears to be a bug. We are unable to select suspend by clicking the circle.
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Stacy Robinson commented,
I understand limiting the light agents activity, but I don't think it is unreasonable for admins to be able to create triggers/automations to improve workflow for the light agents. It would make th...