
Stacy Robinson
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Total activity82
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Last activity
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Member since
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Following0 users
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Votes43
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Activity overview
Latest activity by Stacy Robinson-
Stacy Robinson commented,
I choose the advanced search app because it is more user-friendly to our agents. When it works and pulls the results it's great! The problem I am finding is it isn't always accurate. This is a good...
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Stacy Robinson commented,
Do side tickets count against our first response SLA?
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Stacy Robinson commented,
App doesn't appear to pull in all the results. I wanted to get a list of group members and some groups came up as no results found which I know is incorrect.
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Stacy Robinson commented,
There appears to be a bug. We are unable to select suspend by clicking the circle.
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Stacy Robinson commented,
Thank you so much for this! This makes our workflow so much better. No more need to create triggers using tags and such so light agent tickets reopen.
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Stacy Robinson commented,
I understand limiting the light agents activity, but I don't think it is unreasonable for admins to be able to create triggers/automations to improve workflow for the light agents. It would make th...
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Stacy Robinson created a post,
Answerbot: Tickets auto-solving without customer choosing article
AnsweredDoes anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or selecting an article? We have had several where customers have said they didn't cli...
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Stacy Robinson commented,
My sync has stopped once again. Does anyone have any idea why this keeps happening? I don't have any errors or warnings in the log.
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Stacy Robinson created a post,
Views using the relationship look up field
I am using the new relationship lookup field and for the most part, it works great and accomplishes what we set out to do. My issue is when it comes to the view. Although I have a view built around...
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Stacy Robinson commented,
We have many teams and some have a specific use case and need for custom columns.