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BlackCircles (smooch-cus_JCyCBILAGx0jMj)

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Latest activity by BlackCircles (smooch-cus_JCyCBILAGx0jMj)
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    BlackCircles (smooch-cus_JCyCBILAGx0jMj) commented,

    Hi all I am trying to establish how messaging works in terms of routing in the below scenario. Customer comes through to an agent who then responds, after a few minutes of no response there is no c...