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Stefan Micevski

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Latest activity by Stefan Micevski
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    Stefan Micevski commented,

    1. Support
    2. ...
    3. Measuring success
    4. SLA resources

    Hi. I have a question about SLAs:   We aim to track a specific group of tickets and assignes within 72h tracking: We need SLA to start when a ZenDesk ticket has an assignee and is set in OPEN or ON...

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